Welcome to Castelnau Flowers. By using our website and placing orders for flower delivery services online, you agree to the following Terms & Conditions. These terms apply to all customers in Castelnau and its surrounding areas. We recommend that you read these conditions in full before confirming your purchase. If you do not accept these terms, please do not proceed with your order.
For clarity in this document:
When you place an order on our website, you are making an offer to purchase our products for delivery in Castelnau or surrounding areas. A contract is only formed when we dispatch a confirmation of your order acceptance. We reserve the right not to accept any order at our sole discretion, such as in cases of unavailable stock, payment issues, or suspected misuse of our services.
To place an order for flower delivery online with Castelnau Flowers:
It is your responsibility to ensure all delivery details are correct and that the recipient can accept delivery at the requested time. Delays or additional charges may occur for incomplete or incorrect information.
Castelnau Flowers accepts various payment methods, including major debit and credit cards, and select reputable digital payment providers, as indicated at checkout. Payment is required in full at the time of ordering. Funds must be cleared before delivery or dispatch of goods.
All prices are quoted in GBP (£) and are inclusive of VAT unless otherwise specified. We take all reasonable care to keep the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from our website.
We reserve the right to update our prices at any time. Once your order is confirmed, any subsequent price changes will not affect confirmed orders.
We provide flower delivery services throughout Castelnau and its neighbouring areas, subject to confirmation of coverage at the time of ordering.
It is your responsibility to ensure the recipient is available to accept the order. Castelnau Flowers is not liable for failed delivery due to incomplete or incorrect delivery information provided by you.
All products are subject to availability. In the unlikely event that a particular flower or product is unavailable, we reserve the right to substitute it with one of equal or greater value and quality, matching as closely as possible to the original style and colour scheme. We will endeavour to notify you in case of significant variations from your selection. Exact arrangements, colours, or containers may differ due to seasonal availability or supply chain factors.
As fresh cut flowers are natural products, some variations in colour and form are to be expected. Images on the website are for illustrative purposes only. Please note minor differences are not considered grounds for cancellation or refund.
If you wish to change or cancel your order, please contact us at the earliest opportunity. We will do our best to accommodate order amendments before the flowers are prepared or dispatched for delivery, but cannot guarantee changes once the fulfilment process has begun.
You have the right to cancel your order without charge up until your flowers have been arranged or dispatched. If cancellation is requested after flowers have been prepared or are in transit, a partial refund may be provided at our discretion to cover unrecoverable costs.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and because perishable goods (such as fresh flowers) are exempt, the usual right to cancel may not apply once your order is being processed or delivered. We are nevertheless committed to customer satisfaction and will consider all requests fairly.
We take great pride in the quality and freshness of our flowers. If you are dissatisfied with your order for any reason, please contact us within 24 hours of delivery, providing your order number and details of the issue. We may request photographs to assist our investigation.
Where appropriate, we will offer a replacement, refund, or partial credit, depending on the nature of the problem and subject to our assessment. Due to the perishable nature of flowers, returns are not always possible, but we seek to resolve every complaint promptly and fairly.
By using our website, you agree not to use it for any unlawful or prohibited purpose. You also agree not to access or attempt to access any part of the website by any means other than through the interface provided by us.
All website content, including text, images, and logos, is owned by or licensed to Castelnau Flowers and may not be reproduced without our prior written permission.
We endeavour to ensure all products and services meet our high standards. Our total liability in connection with any order is limited to the total price paid for that order.
We are not liable for indirect, incidental, or consequential losses, including loss of profits, goodwill, or reputation caused by any failure or delay in our performance, except as expressly provided in these terms or as required by law.
We shall not be deemed to be in breach of contract or liable for any delay or failure in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, civil unrest, supplier failure, or transport disruptions (Force Majeure).
We process your personal information in line with our Privacy Policy and applicable UK data protection laws. Your information is used solely for fulfilling your order, processing payment, and handling delivery, unless you provide consent for marketing communications. We do not sell or share data with third parties for unrelated purposes.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. By using our website or placing an order, you submit to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time. The latest version will be posted on our website and will take immediate effect upon publication. Please review them each time you place an order to ensure you understand the terms currently applying.
Your feedback is important to us. If you have questions about these Terms & Conditions or about our service in general, please contact us by using the contact form provided on our website. We aim to respond to all queries promptly and courteously.
These terms apply specifically to all online customers of Castelnau Flowers, including those within Castelnau and the surrounding delivery areas covered by our service. If you are unsure whether your location is included, please check at checkout or contact us before placing an order.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remainder of the terms will continue in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Castelnau Flowers regarding your use of our online store and flower delivery services. Any variations must be made in writing and agreed by both parties.
Thank you for choosing Castelnau Flowers. We look forward to serving you with the highest standards for online flower delivery in Castelnau and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Castelnau, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Castelnau.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
