At Castelnau Flowers, we pride ourselves on delivering only the freshest flowers to our valued customers in Castelnau and nearby areas. As a trusted local florist, we ensure every bouquet and arrangement reaches you in peak condition, and your satisfaction is our top priority. We guarantee the freshness and quality of our flowers so you can order with complete confidence, whether you’re celebrating a special occasion or brightening someone’s day.
Your flowers should arrive looking beautiful and vibrant. If you receive flowers that are damaged or not up to our high standards, we want to put it right. Please inspect your delivery as soon as it arrives. Should you find any damage or significant quality issues, contact us immediately on the day of delivery. We may need a photo of the flowers and packaging to help assess the situation, allowing us to resolve your concern quickly and fairly.
We are committed to providing flowers that remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the included instructions. If your flowers do not maintain their freshness during this window, and standard care guidelines have been followed, please let us know as soon as possible. We aim for every bouquet to bring lasting pleasure, so your feedback is always vital to us.
Your satisfaction is central to everything we do. If your flowers arrive damaged, wilted, or fail to meet your expectations for freshness within our five-day guarantee, you are eligible for a full refund or a replacement bouquet. Our team will discuss the best solution for you, whether that's sending new fresh flowers at the earliest opportunity or processing a prompt refund. We handle each case personally, reflecting our commitment to caring service.
We strive to delight every customer with our flowers and our service. If you’re less than satisfied with any aspect of your experience, we want to hear from you so we can improve. Simply contact us with details of your concern, providing your order number and a description of the issue. We promise to review all complaints with care and respond within two working days. Resolutions may include replacement flowers, a refund, or another gesture aimed at ensuring your satisfaction.
As an established local florist, Castelnau Flowers is dedicated to supporting households and businesses throughout Castelnau with reliable service and consistent product quality. Our close ties to the community drive us to uphold the highest standards in every delivery. When you choose us for your floral needs, you’re choosing a business that values your trust and stands behind every order with a fresh flowers guarantee and compassionate customer care.
Thank you for making Castelnau Flowers your florist of choice. If you have any further questions or wish to discuss a return, refund, or complaint, please reach out and we’ll be happy to assist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
